Terms of Service

1.1 These Terms apply to your access to and use of the Website, including its informational pages, the contact form, the sign-in interface, and any publicly accessible content.

1.2 If you register for, purchase, or otherwise access Pircel's hosted software-as-a-service shipping management platform (the Service) under one of our pricing plans, your use of the Service is governed by a separate written agreement between you (or the legal entity you represent) and Pircel (the Customer Agreement). In the event of any conflict between these Terms and the Customer Agreement with respect to use of the Service, the Customer Agreement controls.

1.3 Our processing of personal data is described in our Privacy Policy and Cookie Policy, each of which forms part of these Terms by reference.

In these Terms, capitalized terms have the meanings set out below, unless the context otherwise requires:

• Carrier means a courier or postal service provider integrated with the Service for the purpose of fulfilling shipments.
• Customer means a business entity that has entered into a Customer Agreement with Pircel to use the Service.
• End Recipient means the natural or legal person to whom a shipment is addressed.
• Merchant means an e-commerce business that uses the Service to manage its deliveries.
• Provided Software has the meaning given in Section 6.
• Service has the meaning given in Section 1.2.
• User, you, or your means a natural person accessing or using the Website.

3.1 The Website and the Service are intended for use by businesses and the individuals authorized to act on their behalf. By using the Website, you represent that you are at least eighteen (18) years of age and have the legal capacity to enter into binding agreements.

3.2 If you access or use the Website on behalf of a legal entity, you represent and warrant that you are duly authorized to bind that entity, and references to "you" include both you personally and the entity you represent.

4.1 Certain features (including access to the Service) require account registration. You must provide accurate, current, and complete information when creating an account and keep it updated.

4.2 You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must promptly notify us at security@pircel.com of any unauthorized access to, or use of, your account.

4.3 We may suspend or terminate access to any account that we reasonably believe is being used in breach of these Terms or the Customer Agreement.

5.1 The Service is offered through pricing plans described on our pricing page. The specific commercial terms applicable to each Customer (including subscription period, fees, scope of access, support level, and service levels) are set out in that Customer's Customer Agreement.

5.2 Subscriptions are term-based. Unless otherwise expressly agreed in writing in a Customer Agreement, subscriptions do not automatically renew. Renewal at the end of each subscription term requires affirmative action by the Customer.

5.3 Fees paid for a subscription term are non-refundable except where required by mandatory applicable law or expressly stated in the Customer Agreement.

5.4 Information presented on the Website regarding pricing, features, and service descriptions is provided for general informational purposes only and does not constitute a binding offer. The binding commercial terms applicable to a Customer are set out exclusively in the Customer Agreement.

6.1 In connection with the Service, Pircel makes available certain software components that operate outside of Pircel's hosted infrastructure, including without limitation:

(a) Platform Plugins: plugins, modules, and extensions for third-party e-commerce platforms (currently including WooCommerce, Magento, and PrestaShop) which Customers install on their own e-commerce stores to enable, among other things, the presentation of delivery options at checkout, voucher generation, and order synchronization with the Service; and

(b) Tracking Widget: an embeddable widget that Customers may embed on their websites or in communications to End Recipients to display shipment-tracking and order-status information,

(collectively, the Provided Software).

6.2 License grant

Subject to your (or the relevant Customer's) compliance with these Terms and the applicable Customer Agreement, Pircel grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install, embed, and use the Provided Software solely (i) in connection with authorized use of the Service, (ii) for the duration of an active subscription to the Service, and (iii) in accordance with any documentation made available by Pircel.

6.3 Restrictions

Except to the extent permitted by mandatory applicable law, you shall not:

• copy, modify, adapt, translate, or create derivative works of the Provided Software, except for configuration changes expressly enabled by Pircel;
• reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, structure, or underlying ideas or algorithms of the Provided Software;
• redistribute, sublicense, rent, lease, sell, or otherwise transfer the Provided Software or any rights in it to any third party;
• remove, obscure, or alter any proprietary notices, labels, or marks on or in the Provided Software;
• use the Provided Software in any manner inconsistent with its documentation or these Terms; or
• use the Provided Software to develop or assist in the development of a product or service that competes with the Service.

6.4 Ownership

All right, title, and interest in and to the Provided Software, including all intellectual property rights therein, remain exclusively with Pircel and its licensors. No rights are granted to you except as expressly set out in this Section 6.

6.5 Updates

Pircel may, from time to time and at its sole discretion, issue updates, patches, or new versions of the Provided Software. Such updates may be required to maintain compatibility with the Service. Where the Provided Software supports automatic updates, you consent to receive them.

6.6 Termination of license

The license granted in Section 6.2 terminates automatically upon (a) expiration or termination of the applicable Customer Agreement, (b) termination of these Terms, or (c) Pircel giving notice of termination for cause. Upon termination, you shall cease all use of the Provided Software and uninstall and remove all copies in your possession or control.

7.1 Carriers

The Service facilitates the transmission of shipment data to Carriers. Each Carrier is an independent third party that acts as an independent data controller in respect of the personal data it receives for the purposes of performing delivery services. Pircel does not control, and is not responsible for, the acts, omissions, terms, pricing, security practices, or delivery performance of any Carrier. Use of any Carrier's services is governed by that Carrier's own terms and conditions.

7.2 E-commerce platforms

The Service integrates with third-party e-commerce platforms (currently including Shopify, WooCommerce, Magento, and PrestaShop) (each, an E-commerce Platform). Each E-commerce Platform is operated by an independent third party. Pircel is not responsible for the availability, functionality, security, or terms of any E-commerce Platform.

7.3 Sub-processors and other third parties

The Website and the Service rely on third-party infrastructure and service providers. A current list of our material sub-processors is published at /subprocessors. Pircel is not responsible for the acts or omissions of these third parties beyond the contractual obligations we have agreed with them.

7.4 Outbound links

The Website may contain links to third-party websites or services that are not owned or controlled by Pircel. Pircel does not endorse and is not responsible for the content, privacy practices, or terms of any third-party website.

8.1 You agree not to use the Website, the Service, or the Provided Software to:

• violate any applicable law, regulation, court order, or third-party right;
• ship, attempt to ship, or facilitate the shipment of items prohibited by the chosen Carrier, by applicable law, or by international transport regulations, including without limitation hazardous or dangerous goods that are not declared and packaged in compliance with applicable regulations, controlled substances, counterfeit goods, items prohibited for export, or items for which the relevant customs declarations have not been made;
• provide false, inaccurate, incomplete, or misleading sender, recipient, parcel, customs, or shipment information;
• interfere with, disrupt, or impair the integrity, security, or performance of the Website, the Service, or the Provided Software, or attempt to gain unauthorized access to any of them or to other users' accounts or data;
• introduce any virus, worm, trojan, ransomware, or other malicious code into the Website, the Service, or the Provided Software;
• scrape, crawl, mass-download, or systematically extract data from the Website, except by authorized API use within the limits set out in the Customer Agreement and in any rate limits documented by Pircel;
• use the Website or the Service to send unsolicited commercial communications in violation of applicable law;
• reverse engineer or attempt to discover the source code or underlying algorithms of the Service, except as permitted by mandatory applicable law;
• resell, sublicense, or commercially exploit the Service or the Provided Software without Pircel's prior written consent; or
• use the Website or the Service in a manner that could reasonably be expected to harm Pircel, its Customers, End Recipients, or third parties, including by exceeding documented rate limits or fair-use thresholds.

8.2 Pircel reserves the right to investigate suspected breaches of this Section 8 and to suspend or terminate access with or without notice where it reasonably believes a breach has occurred or where it considers such action necessary to protect Pircel, its Customers, End Recipients, or third parties.

9.1 The Website, the Service, the Provided Software, and all content, software, design, text, graphics, logos, trademarks, and other materials made available through them (collectively, Pircel Materials), and all intellectual property rights in them, are owned by Pircel or its licensors and are protected by Greek, European Union, and international intellectual property laws.

9.2 Subject to these Terms, Pircel grants you a limited, non-exclusive, non-transferable, revocable license to access and view the Website for your internal informational and evaluation purposes. No other license or right is granted, whether by implication, estoppel, or otherwise.

9.3 Pircel, the Pircel logo, and other Pircel marks are trademarks of Pircel P.C. You may not use any Pircel trademark without our prior written consent.

9.4 Feedback. If you provide Pircel with any suggestions, feedback, ideas, or proposals regarding the Website, the Service, or the Provided Software (Feedback), you grant Pircel a perpetual, irrevocable, worldwide, royalty-free, sublicensable, and transferable license to use, modify, and exploit the Feedback for any purpose, without obligation or compensation to you.

10.1 If you submit information through the Website (including through the contact form), you represent that the information is accurate, that you have the right to submit it, and that its submission does not violate any third-party right or applicable law.

10.2 You grant Pircel a non-exclusive, royalty-free, worldwide license to use, store, and process the information you submit for the purpose of responding to your inquiry, providing the Website and the Service, and otherwise operating Pircel's business, in each case subject to our Privacy Policy.

Our collection, use, and processing of personal data is described in our Privacy Policy and Cookie Policy. For Customers, additional data protection terms — including Pircel's role as a processor in respect of personal data processed on the Customer's behalf — are set out in the Data Processing Agreement incorporated into or accompanying the Customer Agreement.

12.1 To the maximum extent permitted by applicable law, the Website, the Service, and the Provided Software are provided as is and as available, without warranties or conditions of any kind, whether express, implied, or statutory, including without limitation warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, or uninterrupted or error-free operation.

12.2 Without limiting Section 12.1, Pircel does not warrant that (a) the Website, the Service, or the Provided Software will meet your requirements, (b) operation will be uninterrupted, timely, secure, or error-free, (c) the results obtained from use will be accurate or reliable, or (d) any defects will be corrected.

12.3 Pircel makes no warranty regarding the acts, omissions, performance, or reliability of any Carrier, E-commerce Platform, or other third party. Delivery times, costs, routing, customs handling, and outcomes are determined by the relevant Carrier and are outside Pircel's control.

12.4 Nothing in these Terms excludes or limits any warranty or liability that cannot be excluded or limited under mandatory applicable law.

13.1 To the maximum extent permitted by applicable law, in no event shall Pircel, its affiliates, or any of their respective directors, officers, employees, or agents be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation damages for loss of profits, loss of revenue, loss of business or business opportunity, loss of goodwill, loss of data, or business interruption, arising out of or in connection with your use of (or inability to use) the Website, the Service, or the Provided Software, whether based on contract, tort (including negligence), strict liability, or any other legal theory, and whether or not Pircel has been advised of the possibility of such damages.

13.2 To the maximum extent permitted by applicable law, Pircel's aggregate liability arising out of or in connection with these Terms or your use of the Website (other than in respect of use of the Service, the liability for which is governed by the Customer Agreement) shall not exceed one hundred euros (€100).

13.3 The limitations in this Section 13 apply notwithstanding the failure of any limited remedy. Nothing in this Section limits any liability that cannot be excluded or limited under mandatory applicable law, including liability for death or personal injury caused by negligence, for fraud, or for willful misconduct.

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Pircel and its affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your breach of these Terms, (b) your violation of any applicable law or third-party right, or (c) your misuse of the Website, the Service, or the Provided Software.

15.1 Pircel may, at its sole discretion, modify, suspend, or discontinue (temporarily or permanently) any part of the Website at any time, with or without notice. Pircel shall not be liable to you or any third party for any such modification, suspension, or discontinuation.

15.2 Pircel may suspend or terminate your access to the Website immediately, without notice, if you breach these Terms or if Pircel reasonably believes such action is necessary to protect the security or integrity of the Website, the Service, or other users.

15.3 Sections that by their nature should survive termination — including Sections 6.3 to 6.6, 8, 9, 10, 12, 13, 14, and 17 to 19 — shall survive any termination or expiration of these Terms.

Pircel may amend these Terms from time to time. The updated Terms will be posted on the Website with a revised "Last Updated" date. Where reasonably practicable, material changes will be highlighted or separately notified. Your continued use of the Website after the effective date of the revised Terms constitutes acceptance of them. If you do not agree to the revised Terms, you must stop using the Website.

17.1 These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, are governed by and construed in accordance with the laws of the Hellenic Republic, without regard to its conflict-of-laws principles.

17.2 The courts of Athens, Greece shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, except where mandatory applicable law provides for another exclusive forum.

17.3 Nothing in this Section 17 affects any rights you have as a consumer under the mandatory consumer-protection law of your country of habitual residence, where applicable.

18.1 Entire agreement

These Terms, together with the Privacy Policy, Cookie Policy, and (for Customers) the Customer Agreement, constitute the entire agreement between you and Pircel regarding the Website and supersede any prior agreements on the same subject matter.

18.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid or unenforceable provision shall be interpreted, to the maximum extent permitted by law, to give effect to its original intent.

18.3 No waiver

Pircel's failure to enforce any provision of these Terms is not a waiver of that provision or any other.

18.4 Assignment

You may not assign or transfer these Terms or any rights under them without Pircel's prior written consent. Pircel may assign these Terms freely, including in connection with a merger, acquisition, restructuring, or sale of all or substantially all of its assets.

18.5 Force majeure

Pircel shall not be liable for any failure or delay in performance arising from causes beyond its reasonable control, including acts of God, war, terrorism, civil unrest, strikes, pandemics, governmental actions, internet or infrastructure outages, or failures of third-party service providers.

18.6 Notices

Notices to Pircel must be sent in writing to legal@pircel.com or by post to the registered office set out at the beginning of these Terms. Notices to you may be given by email to the address associated with your account (if any) or by posting on the Website.

18.7 Language

These Terms are concluded in the English language. Any translation is provided for convenience only; in the event of any discrepancy, the English version prevails. Where required by mandatory applicable law, a Greek-language version is available upon request.

Questions about these Terms should be directed to: