Scaling complex, multi‑carrier shipping for chemicals and car care
About
Dr. Orfanos is a Thessaloniki‑based manufacturer and e‑shop producing 500+ chemical products across 11 sectors (car‑care, HORECA, surface treatment, marine, textiles, etc.), with exports representing 30%+ of revenue. Headquarters and warehouse: Diavata, Thessaloniki.
Industry
Chemical Manufacturing & E-commerce
Headquarters
Thessaloniki, Greece
Founded
2021
Context
Audience and reach: B2B and retail via e‑commerce, with an active private label program.
Shipping footprint: Greece via couriers for small parcels and transport/logistics companies for larger shipments. EU/worldwide parcels via UPS and larger orders by freight (including palletized shipments).
Objectives
Clear Shipping Options
Show clear shipping options for couriers and transport/logistics companies at checkout.
Centralized Fulfillment
Centralize day‑to‑day fulfillment across many carriers.
Universal Label Generation
Generate labels even for carriers without native label APIs.
Rapid Scaling
Scale quickly as new transport partners are added.
Pircel solution
Order sync + single dashboard
Orders mirror into Pircel automatically for labeling, pickup scheduling, tracking etc.
140+ logistics companies added
We expanded how we handle carriers to include >140 Greek transport/logistics partners for this client's lanes.
Universal label generation
Standardized labels/vouchers for carriers lacking their own systems, streamlining hand‑offs.
Results
Clearer checkout and fewer surprises
Customers now see all available shipping options clearly displayed at checkout, eliminating confusion and reducing cart abandonment.
Faster fulfillment with less portal hopping
Labels, pickups, and tracking for couriers and logistics firms in one place.
Consistency across parcels and pallets
Uniform labels and pickup lists reduce errors and speed dock operations.